When you start making mistakes, start shipping out product that should have been caught before it left the doors of the factory, you are in big trouble. When the poor product makes it out into the marketplace and into the customer's hands, it takes a long time to build that trust between the product and the customer again. Look at the recent recalls from the major Japanese auto makers.
When Toyota started to see the problems, they jumped on getting them fixed, and because the times that
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